This resource focuses on face-to-face and telephone communication with external clients. It is designed for use by students at CSWE IV (or equivalent) level.
Getting it Right at Work:Customer Service - Wb&DVD
A$52.00Price
This resource focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints. It is aimed at intermediate to advanced English language learners.
The scenarios are available on DVD. The accompanying workbook provides a range of activities, transcripts and answers.
It is designed for use by students at CSWE IV (or equivalent) level.
