Produced with funding from DEEWR – Workplace English Language and Literacy Program

A DVD resource developed to address the workplace communication needs and cross cultural issues faced by CALD Personal Care Assistants working in the aged care industry.

The accompanying trainer guide presents a range of activities based on the DVD scenarios, and includes topics such as:

meeting and talking to residents
communicating with residents with dementia
listening to handover reports
following workplace instructions
writing progress notes and incident reports

A self access CD is included for learners who need extra listening, speaking and pronunciation practice.

Taking Care is aligned to the following unit of competency from the Community Services Training Package:

CHCCOM2B Communicate appropriately with clients and colleagues

Suitable for workers who speak English as a second language