A teacher resource/classroom material that provides language practice through reading tasks based around the telephone book, and listening tasks based on phone dialogues. The range of exercises includes information gathering, reading comprehension, vocabulary, listening, role plays. Clear instructions and examples make it easy for students to follow.

The book also contains teacher's notes, tapescripts, answer key and real life telephone tasks. The accompanying audio CD includes 48 dialogues.Suitable for secondary and adult learners from post-beginner level, high CSWE II and CSWE III level, or high ISLPR 1 onwards.